Terms of Service

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Subscription & Pricing

DPPskop is offered as a Software-as-a-Service (SaaS) subscription with three tiers:

• Starter: €0 free 30-day trial; converts to paid unless cancelled
• Growth: €499/month; up to 5,000 active DPPs; standard support
• Enterprise: Custom pricing; SSO, SCIM, dedicated support, SLA upgrades

Subscriptions are billed monthly or annually (annual gets 20% discount). Auto-renewal unless cancelled 30 days before renewal date. Late payment incurs 1% monthly fee + suspension after 14 days overdue.

Service Level Agreement (SLA)

DPPskop commits to 99.9% uptime calculated monthly, excluding scheduled maintenance windows (announced 7 days in advance, max 4 hours/month, off-peak).

Service credits for downtime:

• 99.0%-99.89%: 10% monthly fee credit
• 95.0%-98.99%: 25% monthly fee credit
• Below 95.0%: 50% monthly fee credit + termination right

Status page: status.dppskop.com

Acceptable Use

You agree not to:

• Use DPPskop to publish false, misleading, or fraudulent product information
• Reverse-engineer, decompile, or attempt to extract source code
• Attempt unauthorised access to other tenants' data
• Use the platform for spam, phishing, or distribution of malware
• Bulk-scrape or systematically download content beyond fair-use API limits
• Misrepresent supplier or product compliance for fraudulent gain

We reserve the right to suspend accounts engaged in prohibited activities, with 7-day cure notice except for security violations.

Intellectual Property

DPPskop retains ownership of all platform code, designs, trademarks, and documentation. You retain ownership of all data you upload (your DPPs, products, supplier info). We get a non-exclusive licence to host and process your data solely to provide the service.

Open-source components used by DPPskop are listed at docs.dppskop.com/oss with licence acknowledgements.

Limitation of Liability & Jurisdiction

DPPskop's total liability for any claim is capped at the fees you paid in the 12 months preceding the claim. Excludes: (i) gross negligence, (ii) wilful misconduct, (iii) data breaches due to our fault.

DPPskop is not liable for indirect or consequential damages (lost profits, data loss after our 30-day deletion window, business interruption) except where required by law.

Disputes governed by Turkish law with jurisdiction at Bursa Commercial Courts. International customers may opt for binding arbitration under ICC Rules, seat in Geneva, English language.